Black Lion Insurance is a trading style of Halo 2018 Ltd (Halo Consulting).
At Halo Consulting, we respect your privacy and the confidentiality of your personal information.
The privacy and security of your information is important to us. This notice explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it. We recognise our responsibility to treat your personal information with care and to comply with all relevant legislation, in particular the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) – the “legislation”. The terms used in this Notice are based on the Information Commissioner’s Office (ICO). You can find out more about the ICO here: https://ico.org.uk/.
Who are we?
Halo Consulting is an appointed representative of Sante Partners Ltd which is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 914023. Sante Partners Ltd is registered in England and Wales, No. 12077145. Registered address: Affpuddle Manor, Affpuddle, Dorset, DT2 7HH.
Halo 2018 Ltd is registered in England No. 11348868. Registered Office : The Maltings, Abbey Lane, Aslockton, Notts, NG13 9AE.
Halo Consulting is the “Data controller” of the information you provide us and is registered with the Information Commissioner’s Office for the products and services we provide to you. Registration number ZA460248. You can contact us for general data protection queries by email to [email protected] or in writing to the Data Protection, Officer, Halo Consulting, 1 The Maltings Abbey Lane, Aslockton, Nottingham, NG13 9AE – 0116 3666866 / 07968483522. Please advise us of as much detail as possible to comply with your request.
How do we use your Personal Information?
We will use personal information to assess and provide the products or services that you have requested, arrange and administer your policy if you buy one through us, communicate with you, inform you about products or services that are closely related to those you already hold with us, to undertake statistical analysis and to comply with our legal obligations. From time to time we will need to call you for a variety of reasons relating to your products or service (for example, to update you on the progress of a claim or to discuss the renewal of your insurance contract).
Personal information includes your name, address, or phone number and other information that is not otherwise publicly available. We collect personal information about you when you contact us about products and services. The type of personal information we collect will depend on the purpose for which it is collected and includes: Contact details, your profile, information to verify your identity, family, lifestyle, health and financial information and payment details.
Legal Basis for processing your Personal Information
We are required to have a lawful basis (as defined) in order to process your personal data and the relevant bases which we use are show in the table below.
|Purpose of processing
|Providing quotations; arranging and administering insurance contracts
|Necessary for the performance of an insurance contract
|Provision of information on products and services (Marketing)
|Our legitimate interests or your explicit consent
|To notify you of changes in our service
|Our Legal and Regulatory obligations
|To prevent and detect fraud, money laundering and other financial crimes
|Our Legal and Regulatory obligations
|To meet general legal or regulatory obligations
|Our Legal and Regulatory obligations
|Our legitimate interests
(to refine and enhance the products and pricing which we can offer)
We may contact you by email, text, telephone, mail or other agreed means to keep you up to date about our products and services. The legislation allows us to do this in our own commercial interests for certain communications with previous customers. In other circumstances we can only do so with your explicit consent. In all cases you can opt out from receiving such communications at any time.
When do we share your Personal Information?
As a necessary part of providing you with the services described in this notice the information you provide will be disclosed to third parties (for example: our Principal firm Santé Partners Ltd, insurers or other insurance intermediaries) for the purpose of arranging your contract of insurance and will only be used for the provision and administration of the service provided.
To help us prevent financial crime, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. We may also be obliged by law to pass on your information to the police or other law enforcement body or statutory or regulatory authority.
We may also undertake credit searches, but we will never make a search that leaves a record on your credit history. We may also use external organisations to protect customers from fraud and to verify identity.
We can supply on request further details of the databases and external organisations which we use.
How long do we keep your information for?
We will not keep your personal information than is necessary for the purpose for which it was provided and will be managed in accordance with our data retention policy. In most cases the period will be for a maximum of 7 years following the expiry of an insurance contract unless we are required to retain the data for a longer period due to business, legal or regulatory requirements.
Your data protection rights
You have the following rights in relation to our processing of your personal data: –
1. The right to be informed about how we use your personal data (This Privacy Notice)
2. The right to see a copy of the personal information we hold about you. (In most cases this will be free of charge)
3. The right to have personal information rectified if inaccurate or incomplete.
4. The right of erasure of your personal information where there is no compelling reason for its continued processing.
5. The right to restrict processing in certain circumstances, e.g. if its accuracy is being contested.
6. The right to data portability which, subject to certain conditions, allows you to obtain and reuse your personal data across different services.
7. The right to object to certain processing including for the purposes of direct marketing.
8. Rights to information in relation to automated decision making and profiling.
What are cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. They help us to improve our site and deliver a better and more personalised service.
- Google Analytics: We use Google Analytics to collect information about how visitors use our website. This helps us to improve our website and tailor it to our customers’ needs. Google Analytics cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
- Google reCAPTCHA: We use Google reCAPTCHA to prevent spam and abuse on our site. This is a service that checks whether data entered on our website is entered by a human or by an automated program.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
HOW TO CONTACT US
If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us using the following details. Halo Consulting will liaise with IFS on your behalf to effect your requests.
Data Protection Officer, Halo Consulting, 1 The Maltings, Abbey Lane, Aslockton, Nottingham NG13 9AE
Telephone: 0116 366 6866
HOW TO COMPLAIN
If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to our regulator:
Information Governance department, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113